Privacy Policy

Willow Wellness Counseling, LLC

Last updated: December, 11, 2025

Willow Wellness Counseling, LLC we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, communicate with us, or receive our services. We understand the sensitive nature of mental health information and are dedicated to maintaining your confidentiality in accordance with ethical standards and applicable laws.

1. Information that we Collect

We may collect the following types of information:

a. Personal Information You Provide

When you contact us through the website, email, phone, or scheduling tools, we may collect:

Name
Email address
Phone number
General inquiry details
Preferred appointment type (virtual or in-person)

We do not request or require detailed clinical information through the website.

b. Automatically Collected Information

Our website may collect basic technical data for analytics and functionality, such as:

IP address
Browser type and version
Device information
Pages visited and time spent on the site

This information does not identify you personally and is used to improve site performance.

2. How We Use Your Information

We may use your information to:

Respond to inquiries or appointment requests
Provide scheduling and billing communication
Improve website functionality and user experience
Maintain internal records for administrative purposes

3. Mental Health Information & HIPAA

If you become a client, your protected health information (PHI) will be handled in accordance with applicable privacy laws, including HIPAA. PHI is not collected or stored through this public website. Clinical records are maintained within our secure, HIPPA-compliant electronic health system.

4. Cookies & Tracking Technologies

Our website may use basic cookies or analytics tools to understand how visitors interact with the site. These tools do not collect personal health information. You may disable cookies through your browser settings.

5. Information Sharing

We do not share your personal information except in the following situations:

With your explicit consent
As required by law
To comply with a court order or legal process
To protect the safety, rights, or property of Willow Wellness Counseling, LLC
With service providers who support website hosting or scheduling, under confidentiality agreements

We never disclose clinical information without proper authorization.

6. Data Security

We take reasonable steps to protect your information through secure systems, encrypted platforms, and limited access controls. While no website can guarantee absolute security, we actively maintain safeguards to reduce risk.

7. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their policies separately.

8. Your Rights

Depending on your state and federal protections, you may have rights to:

Request access to your personal information
Correct inaccurate information
Request deletion of certain non-clinical data
Opt out of non-essential tracking tools

Clients receiving therapy have additional HIPAA rights described in our HIPAA Notice of Privacy Practices.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with a revised "Last Updated" date above.

11. Contact Us

For questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Willow Wellness Counseling, LLC

Email: Tiffany.Cummins@willowwellnesscounselingllc.com

Website: www.willowwellnesscare.com